Haven Noir by CEFAS - Pool Table - City & Man Utd

Catfish photos. Clean beds. Overall very poor, wouldn’t reccomend Positive: Clean beds. Clean floors. Cleanliness not an issue. Negative: Not what it looks like in photos. Mould growing in kitchen cupboard. Difficult to find parking. Staff was nice on booking com and helpful. But everyone who came with me said the accommodation was extremely poor. I wouldn’t reccomend staying here unless you was desperate for an accommodation in this location. Clean beds and facilities but the actual reality of the property is not how it looks in the pics

dreadful. I am amazed that Booking.com allows this property in its portfolio. Negative: Arrived at 11pm on first eve for a 3 day stay and left as early as possible the next morning to find new accommodation. Never stayed at a property that was so poor. Whole experience was dreadful. It was dirty, smelly, awfully "decorated" and I will be far more careful booking a property with booking.com going forward.

Positive: The location was excellent. Loved the pool table and numerous double beds. Negative: The TV had no aerial.

UNacceptable Positive: Unfortunately, our stay in this property was a huge disappointment. The price absolutely does not reflect the standard – realistically, at least 50% of the cost is an overpayment. Below are the key reasons: 1. Insects in the house From the very first day, we noticed ants in the living room. The issue kept recurring throughout our stay. 2. Completely unusable kitchen The kitchen is practically unequipped – there are no basic items needed to prepare even a simple meal. 3. Dirt and lack of hygiene The house was clearly not cleaned. The bedding was not fresh, and we found hair on it. Towels were torn and worn out. 4. Misleading photos The photos in the listing appear to be very old (likely taken many years ago) and do not reflect the current condition. The property is extremely neglected. 5. Spider webs and more insects There were numerous spider webs, spiders, and again ants – clear evidence of poor maintenance. 6. Unsafe flooring at the entrance The floor at the entrance is unstable and creaks noticeably, giving the impression that it may not be safe to use. 7. Garden door in very poor condition The garden door barely holds together and looks like it could fall apart at any moment. 8. Windows in bad condition Most windows are very difficult to open, the handles are stiff, and the frames are cracked. Using them feels unsafe. 9. Unacceptable customer service After booking through Booking, we were required to submit personal data through an external website just to receive access details. This should not happen. Additionally: we received calls about technical visits (e.g. checking the boiler), which should have been completed before renting the property the next day, we were asked to accommodate a video recording visit and be present for it – completely unacceptable and intrusive 10. Lack of basic safety measures There were no smoke detectors in the property. There was a CO detector, but it was unclear if it worked (it was lying loose on the floor). We did not feel safe. Negative: Unfortunately, our stay in this property was a huge disappointment. The price absolutely does not reflect the standard – realistically, at least 50% of the cost is an overpayment. Below are the key reasons: 1. Insects in the house From the very first day, we noticed ants in the living room. The issue kept recurring throughout our stay. 2. Completely unusable kitchen The kitchen is practically unequipped – there are no basic items needed to prepare even a simple meal. 3. Dirt and lack of hygiene The house was clearly not cleaned. The bedding was not fresh, and we found hair on it. Towels were torn and worn out. 4. Misleading photos The photos in the listing appear to be very old (likely taken many years ago) and do not reflect the current condition. The property is extremely neglected. 5. Spider webs and more insects There were numerous spider webs, spiders, and again ants – clear evidence of poor maintenance. 6. Unsafe flooring at the entrance The floor at the entrance is unstable and creaks noticeably, giving the impression that it may not be safe to use. 7. Garden door in very poor condition The garden door barely holds together and looks like it could fall apart at any moment. 8. Windows in bad condition Most windows are very difficult to open, the handles are stiff, and the frames are cracked. Using them feels unsafe. 9. Unacceptable customer service After booking through Booking, we were required to submit personal data through an external website just to receive access details. This should not happen. Additionally: we received calls about technical visits (e.g. checking the boiler), which should have been completed before renting the property the next day, we were asked to accommodate a video recording visit and be present for it – completely unacceptable and intrusive 10. Lack of basic safety measures There were no smoke detectors in the property. There was a CO detector, but it was unclear if it worked (it was lying loose on the floor). We did not feel safe.

A lovely property. Warm, comfortable and nicely located near to the heart of Manchester City Centre. We stayed as a group during a conference. Would highly recommended this as a base. Fantastic